Since our inception, GRM has employed 100% use of barcode technology. Each storage container and shelf location is assigned a discrete barcode number, assuring 100% accurate tracking and monitoring. Online document imaging services, including complete database capabilities, inventory control and order request application, are user-friendly and give access to a multitude of useful standard and customized activity reports. All document storage personnel and GRM drivers are equipped with laser scanners and portable printer to output scanner-validated receipts. Plus, he carries a wireless radio to maintain contact with the Dispatching Group. Overseeing all of GRM's scanning and document management technology is a full-time, in-house IT Group including Application Developers, Systems Engineers and Telecommunications Specialists.

Customer Service

GRM's offsite document storagestaff is ready to serve our clients every day of the year, 24 hours a day. Live customer assistance is never more than a phone call away - even during evenings, weekends and holidays. Importantly, all orders are directed to and processed at your local GRM secure offsite document storage. All retrievals are performed by GRM personnel and vehicles that adhere to strict procedures and protocols. Deliveries can be made as fast as within two hours of your order (Next Day and Same Day service are available too). Better yet, all deliveries and pickups are scanner-validated for 100% accuracy. And your local GRM Account Executive and Client Service Manager are always ready to respond to inquiries.